Frequently Asked
Questions

SabresSuites.com is the official website for booking Buffalo Sabres luxury suites and premium experiences at KeyBank Center. Browse upcoming games, compare available suites, and book directly online.

Yes. Luxury suites and premium experiences featured on SabresSuites.com are offered directly through the Buffalo Sabres Premium Sales Team.

Yes! KeyBank Center hosts concerts, Buffalo Bandits games, and other live entertainment throughout the year. Suite availability varies by event. Contact the Buffalo Sabres Premium Sales Team for more information.

The Buffalo Sabres Premium Sales Team is happy to assist with suite availability, pricing, and planning your visit. Email us at [email protected] or call 716-855-4444.

Browse upcoming games on SabresSuites.com and select an event to view available suites, pricing, and amenities. Choose the suite that works best for your group and follow the instructions to complete your booking online or submit a request

Luxury suites at KeyBank Center offer private seating, comfortable indoor lounge space, a private restroom, in-suite televisions, and dedicated suite service. Each suite reservation also includes two parking passes. Food and beverage options may vary by suite, so be sure to review the individual listing for details.

Private suites are typically sold as a complete package rather than individual tickets. Your reservation includes the number of tickets specified in the suite listing.

KeyBank Center offers suites with seating for 12, 18, or 36 guests. Capacity varies by suite, and additional standing-room tickets may be available for select locations. Review the listing details to find the right space for your group.

Additional standing-room-only (SRO) tickets may be available depending on the suite's capacity. Refer to the individual suite listing for availability and details.

Suite rentals typically range from $3,000 to $12,000, depending on the opponent, suite size, and day of the week. Visit SabresSuites.com to explore available suites and view pricing for individual games.

Absolutely! Suites are a great option for business entertainment, client outings, birthdays, family gatherings, and other special occasions. The Buffalo Sabres Premium Sales Team can help you find an experience that fits your group.

We accept all major credit cards, Apple Pay, and Google Pay. Alternative payment methods, including bank wire transfers and ACH, may be arranged by contacting the Buffalo Sabres Premium Sales Team at [email protected] or 716-855-4444.

Payment is required at the time of booking to confirm your suite reservation.

Yes. Once your booking is complete, you'll receive a confirmation with the details of your purchase. Additional information about ticket delivery and your event-day experience will be provided before the game.

All suite sales are final. Please review your booking details carefully before completing your purchase.

If an event is postponed or canceled, the Buffalo Sabres Premium Sales Team will provide guidance on the available options based on the event and applicable purchase terms.

Food and beverage are typically not included with your suite rental but are available to purchase in advance of your event through KeyBank Center's in-suite catering service. Additional food and beverages can also be ordered throughout the event.

Yes! KeyBank Center offers an extensive in-suite catering menu through Delaware North. You can arrange food and beverages in advance, and select items may be available for purchase during the game.

We recommend ordering in advance for the best selection. Catering pre-orders are due by 2 PM ET, two business days before your event. For Saturday, Sunday, and Monday events, orders must be submitted by 2 PM Thursday. All-inclusive catering packages must be ordered in advance.

No. Outside food and beverages are not permitted at KeyBank Center. Guests can arrange in-suite catering in advance or purchase additional food and beverages during the event.

Most single-game suite rentals include two parking passes for guests driving to KeyBank Center. Refer to your individual suite listing for specific parking inclusions and details

KeyBank Center offers accessible facilities and assistance for guests with disabilities. Complimentary wheelchair escorts are available to and from the suite level. Please contact the Buffalo Sabres Premium Sales Team ahead of your event to discuss specific accommodations.

Your tickets will be delivered electronically before your event. Delivery details will be provided with your booking confirmation or in a separate communication.

Yes. KeyBank Center uses digital ticketing through Ticketmaster and the Buffalo Sabres Account Manager. We recommend adding your tickets to your mobile wallet before arriving for a smoother entry experience.

Yes. Suite tickets can be transferred electronically to your guests through your Buffalo Sabres Account Manager. Guests can then access their tickets individually on their mobile devices.

For Buffalo Sabres games, suites typically open 90 minutes before puck drop and remain available for approximately 30 minutes after the game. Entry times may vary for other events.

Guests can access the Lawley Suite Level using elevators from the main atrium or the entrance near Alumni Plaza. Access is also available through the KeyBank Center parking ramp via the 200 Level walkway.

Suite parking is available in the KeyBank Center parking ramp, located adjacent to the arena on Illinois Street between Perry Street and South Park Avenue. Refer to your parking pass for specific directions and instructions.

Children 3 and under can attend without a ticket when accompanied by an adult. Age policies may vary for concerts and other events.

Backpacks, purses, and most bags are not permitted. Small clutches or wristlets measuring no more than 4" x 6" x 1.5" are allowed, subject to inspection. Exceptions are available for medically necessary items and diaper bags following security screening.

For more information, review the KeyBank Center Bag Policy .

For more information about security, accessibility, prohibited items, and other venue policies, visit the KeyBank Center Arena Guide or Know Before You Go.

For questions about your suite reservation, tickets, amenities, or event details, please contact the Buffalo Sabres Premium Sales Team.

• Email: [email protected]
• Phone: 716-855-4444

First, make sure you're signed into the correct Ticketmaster or Account Manager account. If you're still having trouble, contact the Buffalo Sabres Premium Sales Team for assistance.

Suite attendants will be your first point of contact for food and beverage service and other hospitality needs. You can also use the in-suite phone to reach catering, security, or suite services.